Mail-In Repairs & Appraisals 


Our repair mail-in service allows you to have your items repaired without having to physically come into the store. Your item will be repaired in our state of the art facility in Lancaster, PA, by one of our skilled and experienced jewelers. We have 5 in house bench jewelers, with over 100 years experience between them.

 Watch Repair Services

We have been repairing jewelry in house for over 10 years. We stand behind all of the work we do and care about the quality of the work we preform. Your experience and the care we take in handling your family heirlooms is what matters to us most. 

Appraisal Services

We offer a wide range of jewelry repairs. Our repairs include: ring sizing, half shank, arthritic shank, soldering rings together, adding sizing beads, stone tightening, chain repair, earring repair, hinge repair, refurbish, rhodium plating, prong work, pearl stringing, adding charms to charm bracelets, epoxy, engraving, stone setting/new head, laser welding, and much more.  

The Mail-In Process:

1. Complete the form at the bottom of the page. Be sure to include pictures of your item. Include different angles and views if you can. Make sure we can see the location the item needs repaired. The more images you include, the better.

2. Ship your item to our facility at: 1610 Manheim Pike, Lancaster, Pa 17601. You must include your: name, email, phone number, and address on a piece of paper inside the box with your item.

We also recommend you package your item in multiple layers of padding (think lots of bubble wrap and protective packaging, as if you were shipping glass, make sure your item is safe and secure) and ship it in a box to avoid any damage in shipping. We accept packages from all major carriers. For your comfort and security, all packages are opened on our packaging desk under a recorded camera.

3. We photograph your item and email you confirmation along with a photograph and weight (in grams) within 4 hours of the package arriving in our workshop.

4. We will then evaluate your pieces and email you a written quote with the recommended repairs and estimated completion time within 2 business days.

5. Your Repair: Our skilled bench jewelers will repair your item. You will receive an email with an image when your repair is complete.

6. We will ship your package back to you. There will be a signature required at time of delivery.  

Brent Miller Jewelers & Goldsmith 

Schedule an appointment to come into the store or call and speak with one of our jewelry and watch experts. Upon entering, you are greeted by our friendly and knowledgeable staff. Whether you are shopping for your dream engagement ring, a staple pair of stud earrings, or giving a gift 'just because', we are here to help! With a selection this great, you are sure to find that special something you are looking for, for every occasion.

  • Address: 1610 Manheim Pike, Lancaster, Pa 17601
  • Phone: (717) 569-5450
  • @brentlmiller
  • Email: info@brentlmiller.com