We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@brentmiller.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@brentmiller.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, such as custom designs, estate and pre-owned and a selection of bridal. There may also be a restocking fee of up to 30% depending on adjustments and customizations that have been made. No returns or exchanges will be made after an item has been engraved. 

Unfortunately, we cannot accept returns on sale items or gift cards and all returns will be made back to the original payment method. 

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved and for how much. You can also call or come into the store for a more accurate quote. A final refund decision will be made based largely on the condition of your purchased item. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Layaway Policy: Any jewelry item may be put on layaway for up to six months with a minimum deposit of 25%. There must be monthly payments and the item must be paid in full by the end of the layaway period. If a layaway is cancelled, the deposit and any subsequent payments can be used towards the purchase of other merchandise or as store credit. There are no cash or credit card refunds.

Special Orders: We regret that special orders or custom made items are not returnable or exchangeable. All special orders require a 30% deposit. 

Returned Checks:  A $25.00 fee will be charged to you (the customer) if for any reason your check is returned to us from your bank. 

Watch Repairs: All watch cleaning and servicing is guaranteed for 1 year. There is no guarantee regarding moisture, crystals, watchbands or minor repairs. Replacement of watch batteries does not guarantee function.