Shipping policy:

1. Once you place an order online, you will receive a confirmation email from info@brentmiller.com ensuring your order has been placed. [please add this email to your contacts to avoid spam]
2. Once your order is processed, you will receive a second email with purchase confirmation and delivery information.
3. Once an order has been processed, it will ship out the following day.
4. Orders are shipped out weekdays Monday thru Thursday unless expedited shipping is selected.
5. Orders placed Friday, Saturday or Sunday will be processed Monday.
6. For security purposes, we require a signature on all deliveries.

Delivery Method:
2-3 Day Shipping FREE For All Orders Over $100
Please allow 1–2 business days (Monday–Friday) for the preparation and shipment of your order. The shipping (in-transit) time for your order will begin once a tracking number has been generated and will depend on the shipping method selected at checkout.

Same Day Delivery: Available within a 15 mile radius of Brent Miller Jewelers. FREE Same Day Local Delivery for orders over $100. 

*Business days are weekdays (Monday- Friday) only.

International Shipping:
Brent Miller Jewelers does not ship internationally or to P.O. Boxes

Holiday Shipping:
We do not process or ship orders on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. All orders will be processed on the following business day.

In-Store Pickup:
For added convenience, we offer an in store pick-up option on select items. Select the in-store pick-up option during checkout to pick up your item in store. Once your order is received and processed you will receive an email and call notifying you that your order is ready for pick-up. Local pickup is usually ready within 4 hours of purchase on orders placed before 2pm but can be made available sooner if you contact our store.  We are only authorized to allow the person who placed the order to collect the item in-store. For security purposes, please present the following when picking up orders in store:
-Your order confirmation email
-A valid photo ID
-The credit card used to place the order

If you have questions regarding in-store pick-up, please contact a Brent Miller Associate at 717.569.5450, use our chat service at the bottom of the page or email us at info@brentmiller.com, and we will be happy to assist you.

Return or Refund policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@brentmiller.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@brentmiller.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, such as custom designs, estate and pre-owned and a selection of bridal. There may also be a restocking fee of up to 30% depending on adjustments and customizations that have been made. No returns or exchanges will be made after an item has been engraved. 

Unfortunately, we cannot accept returns on sale items or gift cards and all returns will be made back to the original payment method. 

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved and for how much. You can also call or come into the store for a more accurate quote. A final refund decision will be made based largely on the condition of your purchased item. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Layaway Policy: Any jewelry item may be put on layaway for up to six months with a minimum deposit of 50%. There must be monthly payments and the item must be paid in full by the end of the layaway period. If a layaway is cancelled, the deposit and any subsequent payments can be used towards the purchase of other merchandise or as store credit. There are no cash or credit card refunds.

Special Orders: We regret that special orders or custom made items are not returnable or exchangeable. All special orders require a 50% deposit. 

Returned Checks:  A $25.00 fee will be charged to you (the customer) if for any reason your check is returned to us from your bank. 

Timepiece Repairs: All timepiece cleaning and servicing is guaranteed for 1 year. There is no guarantee regarding moisture, crystals, watchbands or minor repairs. Replacement of timepiece batteries does not guarantee function.

Brent Miller Jewelers and Goldsmiths has 7 Bench Jewelers in our store with experience totaling over 100 years! Whether you’re getting a ring sized or re-mounting heirloom diamonds into a new setting, you can be assured that your jewelry is in the best hands.

Brent Miller offers financing options which are available through Wells Fargo for all those who qualify. Please visit our financing page for more details.

Our Store Hours:

Sunday & Monday: Closed

Tuesday - Friday: 10AM - 6PM
Saturday: 10AM - 5PM


1600 Manheim Pike, Lancaster, Pa 17601 | (717)-569-5450