Terms of Service and Policies

We at Brent Miller, along with our subsidiaries and affiliates respect your concerns about privacy. References in this Privacy Notice to “we”, “us”, “our”, “Brent Miller” are references to the entity responsible for the processing of your personal information listed. Which generally is the entity that obtains your personal information. This Privacy Notice describes the types of personal information we collect concerning our consumers, how we use said information, with whom we share it and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

We collect personal information about you through various Channels as described above. The types of personal information we collect include:

contact information (such as name, postal address, email address, and mobile or other telephone number);

username and password; payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);

customer service information (such as customer service inquiries, comments, and repair history);

photographs, comments and other content you provide; information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;

information you submit in connection with a career opportunity at Brent Miller, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment; purchase and transaction information; contact information you provide about friends or other people you would like us to contact;

location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate; clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy below); information we may obtain from our third-party service providers; and other personal information we obtain through our Channels.

Cookies Information:

Cookies are automated means through which we collect information on our website and by which we can sometimes track information about your use of our website. We use cookies to optimize your user experience, the functionality of our website and our service to you. When you visit our site, our web server sends a cookie to your computer, which allows us to recognize your computer to perform a variety of functions.

By proceeding to navigate beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy and our Privacy Notice. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our website.

We use cookies, web beacons (including pixels and tags), web server logs and other technologies that collect certain information about you by automated means through our Online Channels, including when you visit our websites, interact with our emails, use our apps, or interact with Brent Miller-related ads, content, tools, widgets or plug-ins. You can learn more about these technologies and how to manage your preferences by visiting our Cookie Policy.

The providers of third-party apps, tools, widgets and plug-ins on our Online Channels, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, Brent Miller is not responsible for these providers’ information practices.

Return and Refund Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@brentmiller.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@brentmiller.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, such as custom designs, estate and pre-owned and a selection of bridal. There may also be a restocking fee of up to 30% depending on adjustments and customizations that have been made. No returns or exchanges will be made after an item has been engraved. 

Unfortunately, we cannot accept returns on sale items or gift cards and all returns will be made back to the original payment method. 

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved and for how much. You can also call or come into the store for a more accurate quote. A final refund decision will be made based largely on the condition of your purchased item. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Layaway Policy: Any jewelry item may be put on layaway for up to six months with a minimum deposit of 50%. There must be monthly payments and the item must be paid in full by the end of the layaway period. If a layaway is cancelled, the deposit and any subsequent payments can be used towards the purchase of other merchandise or as store credit. There are no cash or credit card refunds.

Special Orders: We regret that special orders or custom made items are not returnable or exchangeable. All special orders require a 50% deposit. 

Returned Checks:  A $25.00 fee will be charged to you (the customer) if for any reason your check is returned to us from your bank. 

Watch Repairs: All watch cleaning and servicing is guaranteed for 1 year. There is no guarantee regarding moisture, crystals, watchbands or minor repairs. Replacement of watch batteries does not guarantee function. 

Shipping Policy:

1. Once you place an order online, you will receive a confirmation email from info@brentmiller.com ensuring your order has been placed. [please add this email to your contacts to avoid spam]
2. Once your order is processed, you will receive a second email with purchase confirmation and delivery information.
3. Once an order has been processed, it will ship out the following day.
4. Orders are shipped out weekdays Monday thru Thursday unless expedited shipping is selected.
5. Orders placed Friday, Saturday or Sunday will be processed Monday.
6. For security purposes, we require a signature on all deliveries.

Delivery Method:
2-3 Day Shipping FREE For All Orders Over $100
Please allow 1–2 business days (Monday–Friday) for the preparation and shipment of your order. The shipping (in-transit) time for your order will begin once a tracking number has been generated and will depend on the shipping method selected at checkout.

Same Day Delivery: Available within a 15 mile radius of Brent Miller Jewelers. FREE Same Day Local Delivery for orders over $100. 

*Business days are weekdays (Monday- Friday) only.

International Shipping:
Brent Miller Jewelers does not ship internationally or to P.O. Boxes

Holiday Shipping:
We do not process or ship orders on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. All orders will be processed on the following business day.

In-Store Pickup:
For added convenience, we offer an in store pick-up option on select items. Select the in-store pick-up option during checkout to pick up your item in store. Once your order is received and processed you will receive an email and call notifying you that your order is ready for pick-up. Local pickup is usually ready within 4 hours of purchase on orders placed before 2pm but can be made available sooner if you contact our store.  We are only authorized to allow the person who placed the order to collect the item in-store. For security purposes, please present the following when picking up orders in store:

-Your order confirmation email
-A valid photo ID
-The credit card used to place the order

If you have questions regarding in-store pick-up, please contact a Brent Miller Associate at 717.569.5450, use our chat service at the bottom of the page or email us at info@brentmiller.com, and we will be happy to assist you.